Service Management — Sanjeev Bordoloi et al. (2018)

Name: Service Management — Sanjeev Bordoloi et al. (2018)
SKU: B000009459
Availability: InStock

$19.99

SKU: B000009459 Category: Old 2

Order Cut-Off & Processing

Order cut-off: 2:00 PM (PT).
Orders placed after 2:00 PM PT begin processing the next day.
Handling time: 1–3 days (Mon–Sun) to prepare your order for shipment.

Transit Time

Transit time: 3–7 days (Mon–Sun) once shipped.

Total delivery window: typically 4–10 days from order placement to delivery, depending on when the order is placed relative to cut-off, handling time, carrier performance, weather, and holidays.

Shipping Fee

Flat rate: $5.00 per order for standard shipping anywhere in the U.S.

Book Description

The service economy — Service strategy — Designing the service enterprise — New service development — The service encounter — Supporting facility and process flows — Service quality — Process improvement — Supplement: data envelopment analysis (dea) — Service facility location — Managing service operations — Service supply relationships — Globalization of services — Managing capacity and demand — Managing waiting lines — Capacity planning and queuing models — Supplement : computer simulation? — Quantitative models for service management — Forecasting demand for services — Managing service inventory — Managing service projects — Endnote — Name index — Subject index

Book Details